Shipping costs – costs incurred by the seller for delivering the goods to the buyer. Return costs – costs incurred by the buyer for delivering the goods back to the seller.
I. Return of Quality Goods
The https://auksiniaipapuosalai.lt buyer (“Buyer”) has the right, without providing a reason, within 14 (fourteen) days from the delivery (receipt) of the item, to withdraw from the item if it has not been used, damaged, or its appearance has not fundamentally changed, meaning only such changes were made to the item or its packaging as were necessary to inspect the received item. The Buyer must exercise this right responsibly and return the item in its original, orderly packaging, as well as return all components of the item. The Buyer must cover the return costs.
In specific cases indicated by the Seller, quality Goods may be returned within a longer period.
2.1. An additional guarantee is provided if a natural person buyer, within 14 calendar days from the day of delivery (receipt) of the item, informs the Seller by email at info@auksiniaipapuosalai.lt
about the wish to use the additional money-back guarantee provided in the Purchase-Sale Rules. This guarantee does not apply to legal entities (business customers).
After returning the goods, the Buyer is responsible for the decrease in the value of the Item (including but not limited to actions not necessary to determine the nature, characteristics and functioning of the Item). The Seller has the right to unilaterally reduce the amount refunded to the Buyer proportionally to the mentioned decrease in the Item's value. The decrease in value includes the Seller’s direct costs related to restoring the item’s value.
Items may be returned to the UAB “Adalas” store at Chemikų g. 1, Jonava, or to an agreed parcel terminal (in Kaunas or Jonava), after informing the Seller in advance by email at info@auksiniaipapuosalai.lt. The Buyer must provide the following information by email: proof of purchase and order number. After sending the item, the Buyer must provide the Seller with the shipment number.
After receiving the returned item and assessing its condition, the Seller, within 14 days from the day of return, refunds the Buyer the money paid for the item, except for the buyer’s costs incurred when sending the goods to the seller, if the Seller supplied quality goods.
The item must be returned in its original packaging, with all components (instructions, warranty card, gifts if they were delivered with the item).
The Buyer is responsible for the completeness of the returned item. If the item is incomplete, the seller does not accept the returned item.
The Buyer’s right to return quality goods purchased online does not apply to:
8.1. contracts for goods manufactured according to the consumer's special instructions, which are not pre-manufactured and are produced based on the consumer’s individual choice or instruction, as well as goods clearly tailored to the consumer’s personal needs;
8.2. contracts for packaged goods which have been unpacked after delivery and are unsuitable for return for health protection or hygiene reasons;
8.4. contracts for goods which, after delivery, by their nature become inseparably mixed with other items;
8.5. if the label has been removed from the item, the label damaged, or other data confirming the quality or authenticity of the item have been damaged.
II. Manufacturer’s Warranty
The warranty applies to goods with manufacturer defects and is not provided for goods damaged due to accidents, improper use, misuse, negligence, or wear. An item is considered quality if it meets the technical characteristics of the product (metal fineness, gemstone characteristics according to EU standards), which are indicated on the item label and the Seller had no reason to doubt the item's quality based on the manufacturer's quality certificates.
The manufacturer’s warranty does not cover:
Colour change due to reaction with direct or indirect contact with chemicals, makeup, chlorinated water, bathing in hot water, washing dishes.
Scratches, dents or detached parts due to improper use.
Bends, deformations, or fallen stones due to wear, negligence or other causes.
Lost or stolen stones.
Items that were improperly cared for, worn or did not meet daily wear requirements.
Minor irregularities or changes caused by natural changes over time or environmental factors.
Natural changes in metal or gemstone properties (such as colour, appearance, etc.).
If the delivered item does not meet quality requirements, the buyer may contact the UAB “Adalas” store at Chemikų g. 1, Jonava, or by email at info@auksiniaipapuosalai.lt.
A potentially defective Item must first be submitted to the Seller’s store at Chemikų g. 1, Jonava, and only after determining that the Item is defective can the Buyer’s request for a defective Item be processed.
12.1. If it is determined that the item is covered by the manufacturer’s warranty, the item is repaired, or, if repair is not possible, offered to be replaced with an item of equivalent characteristics. The Buyer does not incur shipping or return costs.
12.1. If it is determined that the manufacturer’s warranty does not apply, the Buyer is charged a 25 (twenty-five) euro fee for assessing the condition of the item. The Buyer also covers return and shipping costs and any costs under point 13 (if applicable).
During the manufacturer’s warranty period, when the buyer raises questions regarding gemstone or precious metal fineness compliance, the seller additionally sends the items for verification to the Lithuanian Assay Offices. In such cases, the processing time takes from 14 (fourteen) to 90 (ninety) calendar days depending on the nature of the item, courier workload, and the workload of the Lithuanian assay laboratories. The Buyer covers gemstone evaluation service costs – 135 (one hundred thirty-five euros).
The manufacturer’s warranty obligations apply only if the item’s operating conditions (published on www.auksiniaipapuosalai.lt) have not been violated. Before using the Item, the Buyer must read the Jewellery Care Instructions.
Items left uncollected after quality service are stored for 3 (three) months. This period begins from the first notification to the Buyer via provided contacts (telephone, email, etc.) informing that the item can be collected after the quality assessment process. If the Buyer does not collect the item within the specified period, the seller has the right to stop storing the item, and it may be disposed of. In such a case, the Seller is not responsible for the loss of the item’s value or other losses incurred by the Buyer.
The Seller’s quality guarantee does not limit the buyer’s (consumer’s) statutory rights. Disputes regarding quality, returns, and other purchase-sale conditions are resolved under the Purchase-Sale Rules and national legal acts.
All questions related to item quality, warranty and returns must be submitted by email to info@auksiniaipapuosalai.lt or by phone +370 611 35125.
If no agreement is reached, requests or complaints regarding goods or services purchased on our online store may be submitted through the Online Dispute Resolution platform – http://ec.europa.eu/odr/.
Consumer disputes out of court are resolved by the State Consumer Rights Protection Authority, Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.
III. Items with Defects or Incomplete Goods
A Buyer wishing to replace an item with defects or an incomplete item must contact UAB “Adalas” at Chemikų g. 1, Jonava or by email at info@auksiniaipapuosalai.lt immediately after receiving and inspecting the item, but no later than within 14 (fourteen) calendar days from the date of receipt.
When submitting a request, the buyer must provide:
21.1. Item order number; 21.2. Identified defects or missing parts; 21.3. Other evidence (e.g., a photo of the item, photo of the defective area if it is a mechanical defect, photo of the packaging, etc.).
Order of addressing the Buyer’s identified defects:
22.1. The Seller eliminates the defect free of charge within a reasonable time if the defect can be eliminated; 22.2. Offers to reduce the item price and, upon Buyer’s approval, transfers the reduced amount within 14 calendar days; 22.3. Replaces the Item with a quality one, except where the defects are minor or caused by the Buyer; 22.4. Refunds the full price if there is no reduction in value due to the Buyer’s fault and if withdrawal from the contract is justified due to essential defects.
During the warranty period, defects reported after 14 calendar days from receipt:
A response regarding the repair sequence is provided within 14 days (as per purchase-sale rules).
The assessment period is extended when verification is required for technical characteristics (fineness, carats, clarity), or if labels are removed, authenticity marks damaged, or the item was used improperly.
If defects are unfounded, the Buyer covers shipping/return costs (per point 12).
If defects are confirmed, the Seller covers shipping/return costs (per point 12).
IV. Damaged Shipment
Check the condition of the shipment upon home delivery while the courier is present. If you notice any damage:
24.1. Inform the courier delivering the goods; 24.2. Mark in the delivery document that the packaging is damaged and complete the Packaging Damage Report together with the courier; 24.3. Check the goods inside and, if damaged, record the damage with photos. Photos will be required for the return procedure; 24.4. If the packaging is undamaged, there is no need to inspect the goods in the presence of the courier. If you accept and sign the documents, the shipment is considered delivered properly.
