Privacy Policy
1.1. UAB “Adalas” (hereinafter – “we” or “www.auksiniaipapuosalai.lt” is committed to protecting and respecting your privacy. We make every effort to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
1.2. The controller of your personal data is UAB “Adalas”, legal entity code 300521426, address Chemikų g. 1, Jonava, email info@auksiniaipauosalai.lt
1.3. Please read this Privacy Policy carefully so that you understand for what purposes we collect your data and how we will use it.
1.4. This Privacy Policy covers the following topics:
1.4.1. the purposes for which your personal data is used;
1.4.2. cases of transfer of personal data to third parties and the data transferred;
1.4.3. the period of storage of your personal data;
1.4.4. marketing communications;
1.4.5. your rights;
1.4.6. use of cookies;
1.4.7. processing of children’s personal data;
1.4.8. amendments to the Privacy Policy;
1.4.9. ways to contact us.
1.5. When you visit our website for the first time, we will ask you to confirm that you agree to the use of cookies under the conditions set out in this Privacy Policy.
How do we use the data?
Purposes. Why do we use it?
2.1. Your name, surname, billing address, delivery address and contact details
(Your email address, telephone number, Facebook account)
By contacting you during the order placement process using the telephone number you have provided, when you order a product and enter your data but do not make the payment.
We will store the data of such communication for this purpose for no longer than 2 (two) years from the end of the communication with you.
This is necessary so that we can use the telephone number you have provided to contact you and help you complete the initiated payment process and provide consultation on any questions that have arisen. In this way we seek our legitimate interests to provide quality services that meet your expectations, ensuring your possibility to purchase the products you need. You may at any time express your objection to such use of your data by contacting us by email at info@auksiniaipapuosalai.lt or during a conversation with our employee.
By delivering the products you have purchased to the billing and/or delivery address specified by you, preparing the order for collection at the goods pick-up location and issuing an invoice.
We will store your data for this purpose for no longer than 10 (ten) years from the date of execution of the transaction.
This is necessary so that we can fulfil our contractual obligations to you. We will not be able to send you or enable you to collect the ordered products if you do not provide your name, surname, address and contact details.
By sending you information about our new products and services by email, SMS messages, via Facebook and Gmail platforms or by regular post, by calling the telephone number provided by you and by sending surveys to assess service quality to the email address indicated by you.
We will store your data for this purpose for no longer than 2 (two) years from the date of receipt of your consent or until you withdraw this consent.
In this way we seek to ensure that you are always aware of the most up-to-date information and to improve the quality of our services. We provide this information only with your consent. You may withdraw your consent to such use of your data at any time by contacting us by email at info@auksiniaipapuosalai.lt or by using the unsubscribe link in the message sent to you by email, or during a conversation with our employee.
By sending you SMS messages, emails or notifications through our apps related to our services, for example, the latest information about an order and surveys to assess service quality.
We will store your data for this purpose for no longer than 1 (one) year from the end of the communication with you.
This is necessary so that we can fulfil our contractual obligations to you (so that you know when the ordered products will be delivered). We provide surveys in order to assess service quality, seeking the legitimate interest of improving the quality of our services. You may at any time withdraw your consent to receive such surveys by contacting us by email at info@auksiniaipapuosalai.lt or by clicking the unsubscribe link in the email, or during a conversation with our employee.
By organising contests.
We will store your data for this purpose for no longer than 2 (two) years from the end of the contest, and in the case of prize winners – for no longer than 10 (ten) years from the date of transfer of the prize.
This is necessary so that we can fulfil our contractual obligations to you; if we cannot use your data, you will not be able to participate in the contest and win. In the case of prize winners, we process personal data in order to comply with legal requirements applicable to us.
In order to identify you when you place an order by phone.
We will store the data of such communication for this purpose for no longer than 1 (one) year from the date the order is placed.
This is necessary so that we can process your order placed by phone.
For the prevention and detection of fraud.
We will store your data for this purpose for no longer than 3 (three) years from the date of your last login to your account or no longer than 10 (ten) years from the date of execution of the transaction (whichever is later).
This is necessary in order to prevent fraud and detect instances of fraud so that we can protect you and www.auksiniaipapuosalai.lt
2.2. Information about your interests, place of residence, gender and date of birth on www.auksiniaipapuosalai.lt In order to determine your actual age.
We will store your data for this purpose for no longer than 2 (two) years from the date you last logged in to your account or from the date of the last transaction (whichever is later).
This is necessary in order to ensure that only persons over 16 years of age use the services provided on our website.
By applying a customer segmentation strategy and providing you with personalised offers.
We will store your data for this purpose for no longer than 2 (two) years from the date of receipt of your consent or until you withdraw this consent.
In this way we seek to better meet your interests. With your consent, only direct marketing offers tailored to you will be sent to you. You may withdraw your consent to such use of your data at any time by contacting us by email at info@auksiniaipapuosalai.lt or by using the unsubscribe link in the email sent to you, or during a conversation with our employee.
By sending you surveys by email to assess service quality.
We will store your data for this purpose for no longer than 2 (two) years from the date of receipt of your consent or until you withdraw this consent.
This is necessary in order to carry out surveys to assess service quality. This helps us improve the quality of our services. You may at any time withdraw your consent to receive such surveys by contacting us by email at info@auksiniaipapuosalai.lt or by clicking the unsubscribe link in the email, or during a conversation with our employee.
2.3. Your payment information
Accepting and refunding payments.
We will store your data for this purpose for no longer than 10 (ten) years from the date of the transaction.
This is necessary so that we can fulfil our contractual obligations to you.
For the prevention and detection of fraud.
We will store your data for this purpose for no longer than 2 (two) years from the date you last logged in to your account or no longer than 10 (ten) years from the date of execution of the transaction (whichever is later).
This is necessary in order to prevent fraud and detect instances of fraud so that we can protect you and www.auksiniaipapuosalai.lt
2.4. Your communication history with us
(Information you provide, for example, by phone (a recording of a telephone conversation or a voicemail message when you call our customer service line or when our employees call you) or via email)
In providing services and assistance, in order to ensure uniform and good quality service and to protect our interests.
We will store the data of such communication for this purpose for no longer than 2 (two) years from the end of the communication.
This is necessary so that we can fulfil our contractual obligations to you and have evidence in the event of a dispute regarding service quality and/or performance of your contractual obligations. It is also necessary in order to provide you with the highest level of service.
2.5. Purchase and activity history
(Your purchases, products saved in your basket and your actions when using email, the website and apps)
Selling products to you.
We will store your data for this purpose for no longer than 2 (two) years from the date you last logged in to your account or from the date of the last transaction (whichever is later).
This is necessary so that we can fulfil our contractual obligations to you (for this purpose we use only your purchase history).
Providing services and assistance, as well as handling refund issues.
We will store your data for this purpose for no longer than 2 (two) years from the date you last logged in to your account or from the date of the last transaction (whichever is later).
This is necessary so that we can fulfil our contractual obligations to you (for this purpose we use only your purchase history).
By sending emails regarding an abandoned shopping basket.
We will store your data for this purpose for no longer than 90 (ninety) days from the date you last logged in to your account or until you opt out of such emails.
This is necessary so that we can remind you that there is a product left in your shopping basket. In this way we seek our legitimate interests – to provide quality services that meet your expectations, ensuring your possibility to purchase the products you need. At the bottom of each email you will find unsubscribe and settings management functions. You may at any time refuse such use of your data by writing to us by email at info@auksiniaipapuosalai,lt or by using the unsubscribe link in the message sent to you by email, or during a conversation with our employee.
Providing personalised direct marketing offers and surveys to assess service quality.
We will store your data for this purpose for no longer than 2 (two) years from the date of receipt of your consent or until you withdraw this consent.
In this way we seek to meet your needs, reflect your interests and ensure the highest level of service. At the bottom of each newsletter you will find unsubscribe and settings management functions. You may also withdraw your consent to such use of your data at any time by writing to us by email at info@auksiniaipapuosalai.lt or by using the unsubscribe link in the message sent to you by email, or during a conversation with our employee.
2.6. Information about your device
(Information you provide to us when browsing our website or using our apps, including the Internet Protocol (IP) address and device type, screen resolution and (if you choose to share information with us) your location data, as well as information about how you use our website and apps)
In order to improve our apps and website, and to be able to set default options for you.
We will store your data for this purpose for no longer than 2 (two) years from the date of your last login to your account or from the date of the last transaction (whichever is later).
In this way we seek to ensure the most pleasant shopping experience possible.
In order to protect our website and apps.
We will store your data for this purpose for no longer than 2 (two) years from the date of your last login to your account or no longer than 10 (ten) years from the date of execution of the transaction (whichever is later).
This is necessary in order to prevent fraud and detect instances of fraud so that we can protect you and www.auksiniaipapuosalai.lt
2.7. Information received when you log in via Google and Facebook
In order to provide the possibility of more convenient login to our website and apps when you log in via Google and Facebook, we will receive from these service providers the data necessary for login.
We will store your data for this purpose for no longer than 2 (two) years from the date of your last login to your account or from the date of the last transaction (whichever is later).
In this way we will ensure more convenient conditions for using our online store and purchasing the products you like.
2.8. Information processed when you use our app
In order to provide the possibility to shop in our online store faster and more conveniently, to find Auksiniai papuošalai stores more quickly and navigate them better.
For this purpose we will process your personal data as specified above in this Privacy Policy, as well as process information related to the functioning and use of the app. We will process your location data if you give permission for such processing of personal data. You can always revoke the permissions given to the app to access your personal data by using your device’s app settings or by deleting the app.
We will store your data for this purpose for no longer than 2 (two) years from the date of your last login to your account or from the date of the last transaction (whichever is later).
In this way we ensure more convenient conditions for using the online store or shopping in “Auksiniai papuošalai.lt” brand stores and purchasing the products you have chosen.
2.9. Loyalty card and loyalty programme information
In order to provide the possibility to participate in a loyalty programme.
We will store loyalty card, loyalty programme and other data for this purpose for no longer than until the expiry date of the loyalty card or the end of your participation in the loyalty programme.
We want you to be able to make use of the benefits provided by loyalty programmes. Participation in a loyalty programme allows you to purchase products at more attractive prices, collect loyalty points and later use them when shopping in the store, and enjoy other benefits of loyalty programmes.
We will process personal data on the basis of your consent, which you can withdraw at any time by contacting us by email at dpo@ksdigital.lt.
2.10. Processing of your personal data in social network accounts
When communicating with you, organising contests and games on our social network Facebook page https://www.facebook.com/AdalasJonava Instagram account https://www.instagram.com/adalas_juvelyrika/and YouTube channel.
We will process on our accounts the data of your social network account that you provide – account name, account profile picture, your reactions (“likes”) to the published information, your comments, and content you upload on our account (for example, if you share photos or video recordings in the comments).
For the purpose of organising games and contests we will process your personal data in the way described in this Privacy Policy.
Personal data that you provide when performing certain actions on social networks is processed and stored according to the procedures and terms set by the social network operators, and we cannot influence this in any way.
We will process the personal data you provide on the basis of legitimate interest – to inform about ongoing news, to communicate with our followers and visitors of social pages, and based on statistical information to adapt the information we provide and other activities carried out on the accounts to the needs of account visitors.
You can exercise the right to object to the processing of personal data on social networks according to the procedures set by the social network operators.
2.11. We use your personal data for the purposes specified in this Privacy Policy and in cases where it is necessary to enforce or defend legal claims. For this reason we process your personal data on the basis of legitimate interest, seeking to protect and ensure our, your and others’ rights.
2.12. We may also process your personal data when it is necessary to comply with a legal obligation to which we are subject or to protect your or another natural person’s vital interests.
3.1. We want to gain and maintain your trust, therefore we will transfer your personal data only when necessary.
3.2. We may transfer your personal data to the following categories of data recipients:
3.2.1. We may disclose your personal data to any company in our group (including our subsidiaries and our controlling company and all its subsidiaries);
3.2.2. We may transfer your personal data to our insurers and professional advisers for risk management, professional advice or in order to bring, exercise or defend legal claims;
3.2.3. Financial transactions related to the purchase of products on the website may be processed by our payment service providers. We disclose your financial transaction data to our payment service providers only to the extent necessary to perform payment operations, refund money and handle complaints;
3.2.4. For the provision of specific services, we may transfer your personal data to other service providers, for example, website hosting service providers, courier services, server and their maintenance service providers, email service providers, newsletter sending, survey conducting, social network account administration, customer service centres, data protection officer service providers.
3.3. We engage only those service providers who have implemented / undertake to implement appropriate technical and organisational measures that ensure an appropriate level of security of data processing corresponding to the risk of violation of the rights or freedoms of natural persons whose data will be processed under the data processing agreement, and such data processing complies with the requirements of the General Data Protection Regulation.
3.4. We may transfer your personal data not only in the cases mentioned above, but also in performing our legal obligations and where it is necessary to protect your or other persons’ interests. For direct marketing purposes, with your consent, we may transfer personal data to our partners who provide us with marketing services.
3.5. The data recipients referred to in this section may also be established outside the Republic of Lithuania, the European Union or the European Economic Area. We will transfer your personal data only to such third parties who comply with the requirements set by the General Data Protection Regulation.
3.6. We use accounts on social networks facebook.com, www.instagram.com and on the YouTube channel together with UAB “Adalas”, which together with us is a joint controller of personal data processed in these accounts. Both we and UAB “Adalas”, on the basis of a joint controllers’ agreement, use these accounts for the dissemination of news and information, organisation of games and contests, and analysis of certain statistical information.
3.7. Social network operators collect statistical data about the actions of social network users (total number of views, “like” clicks, reactions to posts, video views, country and city, language, age, interests, behaviour, devices used, gender, etc.) and this statistical data may be available to us and UAB “Adalas”. We, together with the social networks “Facebook” and “Instagram” operator Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour Dublin 2 Ireland, are joint controllers. Facebook Ireland Ltd. is responsible for providing information about data processing, the conditions of the joint controllers’ agreement and the exercise of data subjects’ rights. You can find this information on the website of the relevant social network.
4.1. In all cases we store your personal data no longer than is necessary to achieve the specific purposes. Detailed information about the periods of storage of personal data can be found in the section of this Privacy Policy “How we use your personal data”.
5.1. With your consent, we will provide you with marketing communications by email, SMS messages, messaging apps Messenger, Viber, WhatsApp and by calling the telephone number you have provided, so that you can learn our news and become acquainted with and find our products, including surveys to assess service quality.
5.2. For loyalty programmes created to provide more privileges to the most loyal customers, we may, with the members’ consent, provide personalised direct marketing offers prepared taking into account order and purchase information and the personal data provided by the participant of the loyalty programme.
5.3. You may at any time refuse direct marketing communications provided from www.auksiniaipuosalai.lt You can do this by:
5.3.1. writing by email to info@auksiniaipapuosalai.lt or by using the unsubscribe link in the message sent to you by email or during a conversation with our employee;
5.3.2. contacting our store at Chemikų g. 1, Jonava.
5.4. When you refuse direct marketing communications, we will update your personal data processing settings so that direct marketing communications are no longer provided to you.
5.5. Please note that the online store www.auksiniiapapuosalai.lt is a joint network of various interrelated services, therefore updating of personal data processed in our systems may take a few days. Thus, for a certain period, while your request to refuse direct marketing communications is being processed, you may still receive such communications.
5.6. After refusing direct marketing communications, information about the services you have ordered (for example, the latest information about an order) will continue to be provided to you.
6.1. This part of the Privacy Policy outlines your rights provided for in data protection legislation. Some rights contain many aspects, therefore in this Privacy Policy we present only the main ones. We recommend that you familiarize yourself with the relevant legislation and the guidelines of supervisory authorities in order to know all information about these rights.
6.2. You have the following rights related to the protection of personal data:
6.2.1. the right to receive information about the processing of personal data;
6.2.2. the right of access to your personal data that we store;
6.2.3. the right to request rectification of your personal data that we store (you can correct many of them by logging in to your account);
6.2.4. the right to request that we delete your personal data (“the right to be forgotten”);
6.2.5. the right to restrict the processing of your personal data;
6.2.6. the right to object to the processing of your personal data;
6.2.7. the right to object to the processing of your personal data for direct marketing purposes;
6.2.8. the right to data portability;
6.2.9. the right to withdraw consent to the processing of your personal data;
6.2.10. the right to lodge a complaint with a supervisory authority. info@auksiniaipapuosalai.lt
6.3. If you wish to exercise your rights or have questions about the processing of your personal data or the exercise of your rights, write to us by email at info@auksiniaipapuosalai.lt
6.4. Right to receive information about the processing of personal data. Information about the processing of your personal data is provided at the time of data collection. You can also always find it in this Privacy Policy or obtain it by contacting us by email at info@auksiniaipapuosalai.lt
6.5. Right of access to your personal data that we process. You have the right to receive from us confirmation as to whether we process your personal data. Where we process your personal data, you have the right to access the processed personal data and information about its processing, such as the purposes of personal data processing, categories of personal data, recipients of personal data, etc. We will provide you with a copy of your personal data. You have the right to receive your personal data in a structured, commonly used and machine-readable format. However, you cannot exercise this right in cases where this may adversely affect the rights and freedoms of others.
6.6. We have the right to refuse to provide your processed data if circumstances specified in legislation, under which personal data is not provided, are established.
6.7. Right to request rectification of your personal data that we store. You have the right to rectify any inaccurate personal data of yours and, taking into account the purposes of processing, to complete any incomplete personal data of yours.
6.8. Right to deletion of your personal data. You can exercise this right when: (i) the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (ii) you withdraw your consent and there is no other legal basis for processing the data; (iii) you object to processing of personal data for the purposes of our or a third party’s legitimate interests; (iv) personal data is processed for direct marketing purposes; (v) personal data has been processed unlawfully; (vi) personal data must be erased for compliance with a legal obligation to which we are subject. Please note that in certain cases you will not be able to exercise this right due to applicable exceptions. These exceptions include cases where processing is necessary: (i) for exercising the right of freedom of expression and information; (ii) for compliance with our legal obligations; or (iii) for the establishment, exercise or defence of legal claims.
6.9. Right to restrict the processing of your data. This right can be exercised in the following cases: (i) where you contest the accuracy of personal data; (ii) where personal data is processed unlawfully but you do not want it to be erased; (iii) where personal data is no longer needed for our processing purposes but you require it for the establishment, exercise or defence of legal claims; or (iv) where you object to processing based on our or a third party’s legitimate interest, pending verification of whether your objection is justified. Where processing of personal data is restricted, we may continue to store your personal data but will no longer process it, except: (i) with your consent; (ii) for the establishment, exercise or defence of legal claims; (iii) for the protection of the rights of another natural or legal person; or (iv) for reasons of important public interest.
6.10. Right to object to the processing of your personal data. You can exercise this right for any purpose for reasons related to your particular situation, but only to the extent that we use the data on the basis of our or a third party’s legitimate interests. Once you object, we will no longer process the personal data except where we can demonstrate that the data is processed for compelling legitimate grounds which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims and/or our legitimate claims.
6.11. Right to object to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you object, we will no longer process your personal data for this purpose.
6.12. Right to data portability. You may exercise this right where we process your personal data by automated means (computers, etc.) and the legal basis for processing personal data is:
6.12.1. your consent; or
6.12.2. performance of a contract or actions taken at your request prior to entering into a contract.
6.13. Right to withdraw consent to the processing of your personal data. Where the legal basis for processing your personal data is consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
6.14. Right to lodge a complaint with a supervisory authority. If you believe that in processing your personal data we are violating legal acts regulating personal data protection, you have the right to lodge a complaint with the State Data Protection Inspectorate, whose registered office address is L. Sapiegos g. 17, LT-10312 Vilnius, www.vdai.lrv.lt In all cases, before lodging a complaint, please contact us so that we can find an appropriate solution together.
7.1. Our website, like many others, also uses cookies. These are small data files that are stored on your computer and help us to provide content faster and more reliably. When you visit our websites or use them, as well as when using our services, apps, tools or communication channels, we or our authorised service providers may use cookies that help us serve you better, faster and more reliably, as well as for advertising purposes.
7.2. Normally cookies do not store any information that could directly identify the user’s identity, but your personal information that we process may be associated with your use of a computer or other device, including browsing websites and other information obtained and stored with the help of cookies.
7.3. Three ways to manage your cookies:
7.3.1. External sources;
7.3.2. Browser settings;
7.3.3. Cookies of our website.
7.4. Third-party websites
7.4.1. We may cooperate with third parties (usually called service providers) who, with our permission, can place third-party cookies on websites or in our service provision locations, apps and tools. These service providers help us serve you in a higher quality, faster and more reliable way.
7.4.2. Please note that third-party cookies are subject to the privacy policy of third parties, therefore we assume no responsibility for the privacy provisions of third-party cookies.
8.1. The services provided on our website are intended only for persons over 16 years of age. Separate loyalty programmes or contest terms may specify a different, higher minimum age for participants.
8.2. If we have reasonable suspicion that we are processing data of persons who are younger than the age specified in this section, we will remove such persons’ data from our databases.
9.1. We may periodically change this Privacy Policy so that it properly reflects how we process your personal data.
9.2. After making significant changes, we will inform you on the website or by other appropriate means of communication, for example, by email, so that you can review these changes before continuing to use our website.
10.1. We always want to hear feedback from our customers and are ready to answer any questions that arise.
10.2. Do not hesitate to contact us if:
10.2.1. you have any questions or feedback related to this Privacy Policy;
10.2.2. you want us to stop using your personal data;
10.2.3. you want to exercise your rights specified in the Privacy Policy or lodge a complaint.
10.3. You can contact our data protection officer by email at info@auksiniaipapuosalai.lt
