Edition of 04 April 2025
1.1. These Purchase Rules, together with the documents referred to in them, are intended to provide information about UAB “Adalas”, company code 300521426 (the “Seller”), and to set out for persons purchasing goods (“Goods”) in the online store www.auksiniaipapuosalai.lt (the “Buyer”) the terms and conditions of sale of the Goods offered in this online store (the “Rules”).
1.2. These Rules apply to any contracts concluded between the Seller and the Buyer for the sale of Goods (the “Contract”). Before placing any order for Goods in the online store, please read these Rules carefully and make sure you understand them properly. Please note that, before completing an order, the Buyer must agree to these Rules and to the Privacy Policy; if the Buyer refuses to do so, the order cannot be completed and the Goods cannot be ordered.
1.3. These Rules apply to any contracts between the Seller and the Buyer concluded by means of distance communication (by e-mail or via the online store www.auksiniaipapuosalai.lt).
1.4. The Rules may be amended in accordance with Section 6. Each time you order Goods, we recommend that you review the Rules so that you are sure you fully understand the conditions under which the specific order will be placed. The Rules were last updated on 14 September 2023.
1.5. These Rules and any Contracts between the Seller and the Buyer are concluded only in the Lithuanian language.
2.1. These Rules apply to the purchase of Goods at www.auksiniaipapuosalai.lt. The Seller is UAB “Adalas”, a Lithuanian company duly incorporated and operating in the Republic of Lithuania, company code 300521426, business address Chemikų g. 1, Jonava. Data about the Seller is collected and stored in the Register of Legal Entities administered by the state enterprise Registrų centras. The Seller’s VAT payer code is LT100003992917.
2.2. More information about the Seller is provided in the “Contacts” section.
2.3. The Seller’s contact details are provided in the “Contacts” section.
3.1. The images of Goods presented in the online store are for illustrative purposes only. Although the Seller makes every effort to ensure that the colours of the Goods are displayed as accurately as possible, the Seller cannot guarantee that the Buyer’s device screen will accurately reflect the colours of the Goods. The Buyer understands that the Goods may differ slightly from their images.
3.2. The packaging of the Goods may differ from that shown in the images in the online store.
3.3. Unless expressly stated otherwise, all Goods presented in the online store are in stock; stock levels are shown while the order is being formed. However, due to data transmission failures or delays, discrepancies in stock levels may occur. If a Good ordered is no longer available, the Seller will immediately inform the Buyer by e-mail or other means (telephone call and/or SMS message), and fulfilment of such order for the Good will be terminated on the grounds specified in Clause 9.5 of these Rules.
3.4. The Seller has the right to set a minimum and/or maximum quantity of certain Goods that may be ordered in a single order.
4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. Since the Privacy Policy contains important provisions of these Rules, it is recommended that the Buyer read it carefully and ensure that all provisions of the Privacy Policy are understood and acceptable.
5.1. Goods in this online store may be purchased by:
a) natural persons who are at least 14 (fourteen) years of age;
b) legal entities.
5.2. By confirming these Rules, a person confirms that they have the right to purchase Goods in this online store.
5.3. The total value of the ordered Goods must not be lower than the minimum shopping cart value which, after discounts, is EUR 9.99 (nine euros ninety-nine euro cents).
5.4. The order procedure established by the Seller gives the Buyer the opportunity to check and correct errors before placing the final order. It is recommended that the Buyer carefully read and check the order at each stage of placing it.
5.5. The Contract between the Buyer and the Seller is deemed concluded when the Buyer, having formed a shopping cart in the online store, indicated the Buyer’s first name, surname (in Latin characters), delivery address and exact postal code (required when shipping to a specific address, i.e. not to parcel lockers), selected the payment method and, having familiarised himself/herself with these Rules, clicks the “Pay” button and pays for the order, or selects the payment method referred to in sub-clause C of Clause 11.1. If the order is not paid, the Contract is deemed not concluded. The Seller has the right to contact the Buyer by telephone or e-mail indicated in the order on the basis of the concluded Contract or to resolve any uncertainties relating to the performance of the Contract.
5.6. When the Buyer places an order using the selected payment method, an e-mail confirming receipt of the order is sent to the Buyer.
5.7. Once the order has been prepared, the Seller sends the Buyer an e-mail and/or a short SMS message (and/or another messaging app such as Messenger or Viber, hereinafter also referred to as SMS) informing the Buyer that the Goods have been dispatched or are ready for collection in the store (depending on the delivery method chosen).
5.8. Each Contract (order) concluded between the Buyer and the Seller is registered and stored in the online store database.
5.9. By concluding the Contract, the Buyer agrees that the order confirmation and an electronic VAT invoice containing the purchase data will be sent to the e-mail address indicated at the time of purchase. If the client does not find the invoice, the client may request a copy of the purchase invoice, and the VAT invoice may be sent to the e-mail address indicated in the order no later than within 6 (six) business days from the moment of the request. VAT invoices are issued when the Buyer collects the Goods or when the Seller hands the Goods over to the courier (if the Goods are delivered using courier services). The VAT invoice is issued with the date on which the Goods are handed over to the courier or collected/received (depending on the chosen delivery method and which of the Seller’s suppliers delivers the Goods in the specific case).
5.10. If the Seller is unable to sell a Good, for example because the Good is out of stock, due to quality issues, the Good has been withdrawn from sale, or due to an error related to data synchronisation or delays or errors in the exchange of IT data, the price of the Good presented in the online store being incorrect as specified in Clause 9.5 of these Rules, the Seller will inform the Buyer by e-mail or other means (telephone call and/or SMS message), and the order will not be fulfilled. If the Buyer has already paid for the Good, the Seller will refund the amounts paid within a reasonable period, but no later than within 14 (fourteen) calendar days, or offer the Buyer to choose another Good.
6.1. The Seller reserves the right to amend these Rules, including but not limited to amendments due to:
a) changes in payment conditions;
b) amendments to applicable legislation.
6.2. Each time Goods are ordered, the version of the Rules in force at that time applies for the purpose of concluding the Contract between the Seller and the Buyer.
6.3. Each time the Rules are amended in accordance with this Section 6, the Seller will inform the Buyer by indicating that the Rules have been amended and the date of the amendments in Clause 1.4 of these Rules.
7.1. The Buyer has the right, without stating a reason, to return the Goods received (collected) within the period specified in Clause 7.3 of these Rules. This means that the Buyer, within the said period, having changed their mind or for any other reason decided to withdraw from the Good, has the right to notify the Seller of their request to return the Goods to the Seller and receive a refund. The cost of returning the Goods must be covered by the Buyer.
7.2. The above right to return Goods does not apply to Contracts for:
a) Goods made to the Buyer’s special instructions, which are not pre-manufactured and which are made according to the Buyer’s individual choice or instruction, or Goods clearly tailored to the Buyer’s personal needs (this also applies to goods that are engraved or otherwise personalised at the Buyer’s request);
b) Goods which are perishable or have a short shelf-life;
c) sealed Goods which have been unsealed after delivery and which are not suitable for return for health protection or hygiene reasons;
d) Goods which, after delivery, by their nature become inseparably mixed with other items;
f) investment gold.
7.3. The right of return applies only to natural persons and arises from the date of conclusion of the Contract as defined in Section 5 of the Rules. The Buyer has the right, within 14 (fourteen) calendar days from the day the Goods were handed over to the Buyer, to notify the Seller about termination of the Contract. In specific cases indicated by the Seller, quality Goods may be returned within a longer period (30 calendar days) as provided for in Clause 7.6.
7.4. A Buyer wishing to return quality Goods and cancel the Contract must inform the Seller in writing at info@auksiniaipapuosalai.lt by submitting a free-form request stating the decision to withdraw from the Contract and indicating the order number. Upon receiving the Buyer’s notice, the Seller will immediately send a confirmation of receipt.
7.5. The Buyer shall return the Goods to: UAB “Adalas” store at Chemikų g. 1, Jonava, tel. +370 611 35125, or to a parcel locker agreed with the Seller (in Kaunas or Jonava). After sending the Goods, the Buyer undertakes to provide the shipment tracking number by e-mail to info@auksiniaipapuosalai.lt.
7.6. The Buyer must, without undue delay and in any case no later than within 14 (fourteen) days from the day on which the Buyer notified the Seller of his/her decision to return the Goods (or withdraw from the Contract), return or hand over the Goods to the Seller at the address specified in Clause 7.5 of these Rules or to a person authorised by the Seller to receive the Goods. The deadline is met if the Buyer sends the Goods before the expiry of 14 (fourteen) calendar days from the day of informing about termination of the distance Contract.
If the Buyer, within 14 days from the day of delivery (collection) of the Goods, informs the Seller by e-mail info@auksiniaipapuosalai.lt, the Buyer acquires the right to an additional 30-day money-back guarantee from the day of delivery (collection) of the Goods, provided all returned Goods are unused, have authentic labels, protective bags and original packaging, and the single-use packaging is not damaged, i.e. the Goods have not lost the appearance they had at the time of sale.
7.7. The Buyer may exercise the right to return the Goods only if the time limit for returning the Goods (specified in Clause 7.3) has not expired and the Good can be restored to its original condition.
7.8. When the Buyer returns Goods, all amounts paid for the Good are refunded, excluding the Buyer’s costs of packing and shipping the Goods back to the Seller. After receiving the Goods and assessing their quality, the Seller will refund the money for the Goods no later than within 14 (fourteen) days, subject to Clause 7.13 of the Rules. If the Goods are returned due to quality defects, Clause 7.12 applies.
7.9. The Buyer is responsible for any reduction in the value of the Goods (including but not limited to the cases indicated in Clause 7.10) resulting from actions not necessary to determine the nature, characteristics and functioning of the Goods. The Seller has the right to unilaterally reduce the amount to be refunded to the Buyer in proportion to such reduction in value.
7.10. Returned Goods must be undamaged, not have lost their commercial appearance (labels, protective films, etc. must not be removed or damaged), and must be unused. All returned Goods must have authentic labels, protective bags and the same accessories with which they were sold. The returned Good must be in tidy original packaging of the same composition as when purchased by the Buyer. Any gifts received with the Good must also be returned.
7.11. When returning the Good, a proof of purchase and the order number must be provided.
7.12. Where the Buyer returns Goods due to quality defects, the Seller undertakes to fully refund the price paid for the defective Good and to reimburse the delivery and return costs. If the Buyer chose another method of returning the Goods than that offered by the Seller, resulting in disproportionate or higher costs, the Seller is not obliged to cover such additional return costs.
7.13. As a general rule, the Seller transfers the refundable amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania. Where possible, if Goods paid for in cash are returned to the UAB “Adalas” store located in the shopping centre at Chemikų g. 1, Jonava, refunds may be made in cash, as mutually agreed in advance.
7.14. The Seller has the right not to refund the amounts paid by the Buyer until the Goods have been returned to the Seller and checked for compliance with Clauses 7.9 and 7.10.
7.15. If the Goods were delivered to the Buyer after the Buyer withdrew from the Contract:
a) the Buyer must immediately return the Goods to the Seller;
b) except in the case of defective Goods as provided for in Clause 7.12, the Buyer will be responsible for covering the cost of returning the Goods to the Seller;
c) the Buyer must properly safeguard the Goods until they are returned to the Seller;
d) the price of the Goods and the delivery costs are compensated to the Buyer in accordance with Clause 7.8.
7.16. In all cases, the Buyer retains the rights arising from the sale of defective Goods provided for by the laws of the Republic of Lithuania. The return rules set out in this Section 7 or other sections of the Rules do not affect the existence of these rights.
8.1. At the Buyer’s choice, the Goods are delivered at the Buyer’s expense by the parcel delivery services LP Express, DPD, Omniva or another courier company. In specific cases indicated by the Seller, the Goods may be delivered at the Seller’s expense.
8.2. When selecting home delivery (“delivery to a specific address”) during the order, the Buyer undertakes to indicate the exact delivery address. The exact delivery price depends on the weight and value of the Goods ordered and on delivery timings.
8.3. Any special requirements regarding packaging must be agreed before placing the order.
8.4. The Buyer’s order is fulfilled by the scheduled delivery date indicated in the dispatch notification referred to in Clause 5.6, except where events beyond the Seller’s control occur (as defined in Section 17 of these Rules).
8.5. As a rule, the Goods are delivered to the address specified by the Buyer within the time limits indicated in the “Delivery and Collection of Goods” section. The Buyer is always informed of the expected delivery time by e-mail.
8.6. If more than one Good is ordered, they may be delivered at different times, as they may be dispatched from different warehouses. No additional transport fee is charged for this.
8.7. Title to the Goods passes to the Buyer when the courier hands the Goods over to the Buyer. The risk of accidental loss or damage to the Goods passes to the Buyer when the Buyer or a person designated by the Buyer, other than the courier, accepts the Goods. If the carrier is chosen by the Buyer and the Seller did not offer that delivery option, the risk passes to the Buyer when the Good is handed over to the carrier.
8.8. Upon delivery of the shipment, the Buyer or the Buyer’s representative must check the condition of the shipment packaging together with the representative of the courier company, in accordance with the rules of the courier company as set out in the “Returns and Warranty” section.
8.9. If a packaging defect is identified, the Buyer or the Buyer’s representative has the right not to accept the shipment. In such a case, the courier company’s representative together with the Buyer or the Buyer’s representative fills in a special shipment inspection report provided by the courier company, indicating the defects found.
8.10. When the Buyer or the Buyer’s representative accepts the shipment and signs the courier company’s electronic data terminal or paper delivery confirmation without comments, the Goods are deemed to have been delivered in undamaged packaging, and any additional services indicated in the data terminal or paper confirmation are deemed to have been properly performed, unless proven otherwise.
8.11. When the Goods are delivered and handed over at the address indicated by the Buyer, the Goods are deemed to have been delivered to the Buyer regardless of whether the Goods are actually accepted by the Buyer or by any other person at that address. If the Goods are not delivered on the planned delivery date, the Buyer must immediately, but no later than the next day after the planned delivery date, inform the Seller.
8.12. If the Goods are to be accepted by a person other than the Buyer, the Buyer must indicate that person’s details when filling in the delivery information.
8.13. When accepting the Goods, a valid identity document must be presented for proper identification of the Buyer. If the Buyer cannot personally accept the Goods, and the Goods are delivered to the address indicated by the Buyer, the Buyer may not make claims to the Seller regarding delivery to the wrong person.
8.14. The Buyer must inspect the packaging, quantity, quality, assortment and completeness of the Goods within 14 (fourteen) days from the moment of delivery. If the Buyer fails to perform this obligation and does not submit any claims to the Seller within the specified period, the packaging is considered suitable, and the quantity, quality, assortment and completeness are considered to comply with the Contract.
8.15. At the Buyer’s choice, except in specific cases, Goods ordered in the online store www.auksiniaipapuosalai.lt may be collected free of charge at the UAB “Adalas” store at Chemikų g. 1, Jonava.
8.16. Once the Goods are ready for collection, the Buyer is informed by e-mail and/or SMS message and/or telephone call that the Goods are ready for collection.
8.17. As a rule, the Goods are prepared for collection within the time limits specified in the order confirmation e-mail.
8.18. The ordered Goods must be collected no later than within 2 (two) business days (unless otherwise indicated in the order confirmation e-mail) after the Seller has informed the Buyer by e-mail or SMS message or by telephone call that the Goods are ready for collection. If the Goods are not collected within this period, the order is cancelled.
8.19. Title to the Goods passes to the Buyer when the Seller hands the Goods over to the Buyer in the store.
8.20. When collecting the Goods in the store, the Buyer must:
a) indicate the order number;
b) present a valid identity document.
8.21. Only the Buyer may collect the Goods. If the Goods are to be collected by another person, that person must be indicated as the recipient when placing the order. If the Buyer is a legal entity, the Seller has the right to require a power of attorney for collection of the Goods.
8.22. The list of UAB “Adalas” stores where Goods can be collected is indicated in the order confirmation e-mail. Please note that at the time of purchase the Buyer can choose collection only in those stores where sufficient stock is available.
8.23. At the moment of collection, the Buyer or the Buyer’s representative must check the packaging, quantity, quality, assortment and completeness of the Goods:
a) if the packaging is damaged or there is a discrepancy in quantity, quality, assortment or completeness, the Buyer or the Buyer’s representative has the right not to accept the Goods;
b) once the Buyer or the Buyer’s representative has accepted the Goods, the Goods are deemed to have been delivered in suitable packaging, and the quantity, quality, assortment and completeness are deemed to comply with the Contract.
8.24. Additional information related to delivery is provided in the order confirmation e-mail.
9.1. The prices of Goods are as indicated in the online store. The Seller makes all reasonable efforts to ensure that, at the time the Buyer places an order, the prices of the Goods are correct. If the Seller notices inaccuracies in the prices, Clause 9.5 of these Rules applies.
9.2. Prices of Goods may change, but such changes do not affect Contracts already concluded.
9.3. Prices of Goods are indicated including VAT (where applicable) at the rate applicable at that time in the Republic of Lithuania. If the VAT rate changes between the order date and the delivery date, the price may change to reflect the change in VAT rate, except where the Buyer has fully paid for the Goods before the VAT change comes into effect. The Seller informs the Buyer in writing of such price change and allows the Buyer to purchase the Good at the price adjusted for the new VAT rate or to cancel the order. The order is not fulfilled until the Buyer’s response is received. If the Buyer cannot be contacted using the contact details provided, the order is deemed cancelled and the Buyer is informed in writing.
9.4. Prices of Goods do not include order preparation and delivery costs. Delivery costs are calculated at the time of ordering and presented to the client after adding the Good to the shopping cart, i.e. before the Buyer starts entering their details; the Buyer sees the minimum possible delivery price (delivery via LP Express parcel locker within Lithuania). If the Buyer chooses other delivery methods (e.g. home delivery to a specific address, payment upon delivery or payment later based on the order confirmation), the delivery price will be changed and shown before the order is confirmed.
9.4.1. The Buyer may choose delivery:
9.4.2. Payment for Goods upon delivery to a parcel locker or home. Service fee: EUR 5.00 (five euros). Goods are dispatched only after this service has been paid for. The service must be paid for within 12 hours from the order. The Seller informs the Buyer by e-mail about the received order. If payment for this service is not received within the specified period, the Buyer and Seller agree that the distance Contract is considered invalid.
9.5. Given the wide range of Goods available in the online store, despite all reasonable efforts, it is possible that some Goods may be listed at an incorrect price. If the Seller determines that the price of a Good is incorrect, the Seller will inform the Buyer by e-mail or other means (telephone call and/or SMS message) and cancel the order. If the Buyer still wishes to purchase the same Good at the correct price, the Good must be ordered again. If the price error is obvious and the Buyer could reasonably have recognised such mispricing, the Seller is under no obligation to sell the Goods to the Buyer at the incorrect (lower) price. (An incorrect price may appear due to IT system malfunctions, data flow disruptions or the Buyer’s software or its settings, such as VPN.)
10.1. Under the laws of the Republic of Lithuania, a 0% VAT rate applies to the sale of investment gold. The price of investment gold changes in real time according to movements in financial markets. The Buyer and the Seller agree that payment for the purchase of investment gold must be made by bank transfer to the Seller’s account no later than within 15 minutes from placing the order on auksiniaipapuosalai.lt. If payment is not made under these terms, the Contract is terminated without any additional documentation, and neither party will have any direct, indirect or consequential damages claims relating to the conclusion or termination of the Contract. The Contract may be continued if both parties agree otherwise within 15 minutes from submitting the purchase.
11.1. The Buyer may pay for the Goods:
a) via electronic banking;
b) in cash (only when collecting Goods in the physical store);
c) using consumer credit services of leasing companies;
d) by payment card (credit or debit).
11.2. Legal entities may also pay by bank transfer to the Seller’s account indicated in the pro forma VAT invoice, specifying the order number as the payment reference.
11.2.1. For legal entities paying by transfer or electronic banking, it is recommended to indicate the company code in the payment information for faster identification of the payer; this will allow the order to be confirmed and processed more quickly.
11.3. If the Buyer selects the payment methods specified in Clauses 11.1(a) or 11.1(d), the Buyer must initiate the payment in the Buyer’s bank no later than within 30 (thirty) minutes from clicking the “Order” button. If the payment is not confirmed within this period, the Seller may consider that the Buyer has refused to conclude the Contract and cancel the order.
11.4. The Goods selected by the Buyer are reserved in the Seller’s system and the Seller starts fulfilling the order:
a) when the Seller receives a confirmation from the Buyer’s bank about the payment – in cases under Clauses 11.1(a), 11.1(d) and 11.2;
b) when confirmation of financing is received – in the case under Clause 11.1(c);
c) immediately after placing the order as specified in Section 5 – in the case under Clause 11.1(b).
11.5. The online store does not provide “Tax Free” services.
11.6. After the Buyer has made the payment, an e-mail is sent to the address specified in the order informing that the order status has changed to “Processing”.
11.7. The Seller prepares the Goods for dispatch and sends an e-mail to the Buyer’s address indicated in the order stating that the order status has changed to “Order dispatched”.
12.1. The Buyer undertakes to provide only correct and complete data in the purchase form. If the data provided in the purchase form changes, the Buyer must update it without delay.
12.2. The Buyer undertakes to use the online store honestly and properly and not to interfere with its operation or stable functioning. If the Buyer fails to comply with this obligation, the Seller has the right, without prior notice, to restrict, suspend or terminate the Buyer’s access to the online store and is not liable for any losses incurred by the Buyer as a result.
12.3. The Buyer must pay for the ordered Goods and accept them in accordance with the procedure established in these Rules.
12.4. In addition to other obligations set out in the Rules, the Buyer undertakes, before starting to use the Good (including assembling, installing, etc.), to inspect it and make sure that the Good received is the one that was ordered.
12.5. The Buyer must comply with other requirements set out in these Rules and in the laws of the Republic of Lithuania.
12.6. The Buyer undertakes to collect Goods delivered to Lietuvos paštas, LP Express, DPD or Omniva parcel lockers within 5 (five) days after the courier has informed the Buyer that the Good can be collected. If the Goods are not collected within the specified period, the Goods are returned to the Seller. The Buyer may not make claims regarding late delivery of the Good.
12.7. If, under Clause 12.6, the Buyer fails to collect the Goods within the specified period or the Goods cannot be delivered to the Buyer, and the Buyer had paid for the Goods and delivery, representatives contact the Buyer to agree a new time and/or method of delivery. If the Buyer still does not collect the Goods or they cannot be delivered, the Goods are returned to the Seller, the order is cancelled, and the money paid for the Goods is refunded to the Buyer after deducting bank fees incurred by the Seller for bank transfers and the delivery fee, if applied.
13.1. Some Goods sold by the Seller are covered by a manufacturer’s warranty. Information on this and applicable terms is provided in the manufacturer’s warranty supplied with the Goods.
13.2. The manufacturer’s warranty is in addition to the Buyer’s rights in relation to defective Goods.
13.3. The Seller is not responsible for the content of the Goods, for example for translation errors in instructions or for quality issues for which the publisher/manufacturer is solely responsible, where the Seller had no reason to doubt the quality of the Good based on the presented quality certificates and hallmarking.
14.1. The Seller undertakes:
a) to use reasonable efforts to enable the Buyer to properly use the services of the online store;
b) to respect the Buyer’s privacy and process the Buyer’s personal data only in accordance with these Rules, the Privacy Policy and the laws of the Republic of Lithuania.
14.2. The Seller undertakes to comply with all obligations assumed under these Rules.
14.4. To provide quality Goods.
14.5. To provide the Buyer with services related to the Goods during the warranty period as specified in national legislation.
14.3. Before dispatching the Goods, to inspect them, ensure that the Goods are of suitable quality and prepare them for transport so that, under normal transport conditions, the condition of the Goods does not deteriorate.
14.4. To be responsible for the Good and its delivery until the moment the Good is handed over to the client.
15.1. The Seller guarantees the quality of the Goods (statutory quality guarantee – 24 months). The manufacturer’s warranty applies only if the operating conditions of the Good are not violated. Before using the Good, the Buyer must carefully read the jewellery care and use instructions (“Operating Instructions”) published at www.auksiniaipapuosalai.lt.
15.2. Defects of Goods are remedied and defective Goods are exchanged or returned in accordance with the procedure set out in these Rules and applicable laws of the Republic of Lithuania.
15.3. The Buyer must contact the UAB “Adalas” store at Chemikų g. 1, Jonava, or by e-mail info@auksiniaipapuosalai.lt regarding defective or incomplete Goods.
15.4. When submitting a request to remedy defects, the Buyer must attach a proof of purchase and provide the following information:
a) order number;
b) description of the defect, signs of malfunction or missing part;
c) other evidence, for example a photo of the Good, a photo of the defective place (if it is a mechanical defect and can be photographed), a photo of the packaging, etc.
15.5. The Seller remedies defects of defective Goods in the following order:
a) the Seller eliminates defects free of charge within a reasonable time if the defects can be remedied;
b) offers to reduce the purchase price of the Good and, after the Buyer confirms the amount of reduction, transfers it to the Buyer’s account within 14 (fourteen) calendar days;
c) replaces the Good with another Good of suitable quality, except where defects are minor or caused by the Buyer;
d) refunds the price of the Good and terminates the Contract where the defective Good constitutes a material breach of the order.
15.6. When the Buyer returns a Good to the address specified in Clause 7.5, a response is provided within 14 (fourteen) calendar days. The response period may be extended if labels have been removed or damaged, or other data confirming the quality or authenticity of the Good has been destroyed and services of other institutions are needed to restore them.
15.7. For warranty-related questions the Buyer may call +370 611 35125 or contact by e-mail info@auksiniaipapuosalai.lt.
16.1. The Buyer is responsible for actions performed using the online store, including but not limited to the accuracy of the data provided in the purchase form. The Buyer assumes responsibility for consequences arising from erroneous or inaccurate data.
16.2. The Buyer of the online store is responsible for safeguarding login data and/or for disclosure to third parties. If third parties use the services of the online store by logging in with the Buyer’s login data, the Seller considers such person to be the Buyer, and the Buyer is responsible for all actions of such third party.
16.3. To the extent permitted by applicable law, the Seller is exempt from liability where losses arise because the Buyer, ignoring the Seller’s recommendations and obligations, did not familiarise himself/herself with these Rules, the Privacy Policy and other documents referenced in the Rules, although the opportunity to do so was provided.
16.4. In line with Article 8(3) of the Law of the Republic of Lithuania on Electronic Signatures, the Buyer and the Seller agree that confirmation of the Buyer’s actions in the online store using login data (identification code) has the legal effect of an electronic signature as defined in Article 8(1) of the same law (i.e. has the same legal effect as a signature on a written document and is admissible as evidence in court). The Buyer must keep login data confidential, ensure that they are known only to the Buyer and that only the Buyer uses them, and must not transfer or otherwise allow other persons to access or use them. If the Buyer suspects that login data may have become known to another person, the Buyer must immediately inform the Seller and notify the Seller of any breach or disclosure of login data. All actions performed using the Buyer’s identification code are deemed to have been performed by the Buyer, who assumes full responsibility for the consequences.
16.5. For breach of a Contract concluded via the online store, the parties are liable in accordance with the laws of the Republic of Lithuania.
16.6. If the Seller breaches these Rules, the Seller is liable for damage or loss suffered by the Buyer that arises as a foreseeable consequence of such breach. Damage or loss is considered foreseeable if it is an obvious consequence of the breach or if such damage or loss was foreseen by both parties when concluding the Contract.
16.7. The Seller supplies Goods only for household and personal use. The Buyer undertakes not to use the Goods for commercial, business or resale purposes, and the Seller shall not be liable for any loss of profit, business loss, business interruption or loss of business opportunity.
16.8. The Seller is not responsible for information contained on other companies’ websites, even if the Buyer accesses them via links in the Seller’s online store.
17.1. The Seller shall not be liable for failure to perform or delay in performance of any obligations under the Contract where such failure or delay results from events beyond the Seller’s control as defined in Clause 17.2.
17.2. An event beyond the Seller’s control means any act or event which the Seller cannot reasonably control.
17.3. If an event beyond the Seller’s control occurs that affects proper performance of the Seller’s obligations under the Contract:
a) the Seller will inform the Buyer without delay; and
b) performance of the Seller’s obligations arising from the Contract will be suspended, and the performance period will be extended for the duration of the event. If such events affect delivery of Goods, the Seller will agree a new delivery date with the Buyer after the event ends.
18.1. The term “in writing” used in the Rules also includes e-mail.
18.2. To contact the Seller in writing or where the Rules require the Buyer to contact the Seller in writing, the Buyer sends an e-mail to info@auksiniaipapuosalai.lt or a letter to UAB “Adalas”, Chemikų g. 1, Jonava. The Seller will inform the Buyer in writing (usually by e-mail) of receipt of such notice. For the purposes of withdrawal from the Contract, the procedure for the Buyer’s contact with the Seller is set out in Section 7.
18.3. The Seller sends all notices to the Buyer to the e-mail address provided in the purchase form.
19.1. Any Contract concluded between the Seller and the Buyer is governed by these Rules together with the documents clearly referred to in them. Any deviations from these Rules are valid only if documented in writing.
19.2. Under the laws of the Republic of Lithuania, the Buyer has certain rights in relation to defective Goods. Nothing in these Rules should be interpreted as limiting or restricting these rights.
19.3. The Seller has the right to assign its rights and obligations under the Contract to a third party or parties; such assignment will not affect the Buyer’s rights or the Seller’s obligations under these Rules. In such a case, the Seller will inform the Buyer by publishing information about the assignment in the online store.
19.4. The Buyer may not assign or transfer any of the rights or obligations arising from these Rules to any third party without the Seller’s written consent.
19.5. If any provision of these Rules is held by a court to be illegal, invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any provision that is illegal, invalid or unenforceable in part or to a certain extent shall remain valid to the extent that it is not illegal, invalid or unenforceable.
19.6. Unless otherwise stated in these Rules, any delay by the Seller in exercising a right under the Contract does not release the Buyer from performance of obligations or constitute a waiver of that right, and any single or partial exercise of any right does not preclude further exercise of such right.
19.7. These Rules and the relationship between the parties (including matters of conclusion, validity, invalidity, performance and termination of the Contract) are governed by and interpreted in accordance with the laws of the Republic of Lithuania.
19.8. If the parties cannot agree on the return or replacement of Goods, the Buyer may submit complaints regarding Goods purchased in the Seller’s online store via the Online Dispute Resolution platform at http://ec.europa.eu/odr/.
19.9. Consumer disputes out of court are resolved by the State Consumer Rights Protection Authority, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.
19.10. Any dispute, disagreement or claim arising out of or relating to these Rules, their breach, termination or validity which the parties fail to resolve amicably shall be finally settled in accordance with the laws of the Republic of Lithuania.
